Shipping policy

Shipping and Payment Policy

Welcome to Naseem Collection. We deliver orders across Pakistan through reliable courier services.

Shipping Coverage

We currently deliver to cities and eligible locations across Pakistan. Delivery availability may vary for remote or restricted areas.

Delivery Time

Orders are generally delivered within:

  • Major cities: 3–5 working days

  • Other cities and remote areas: 5–8 working days

Delivery times are estimates and may be affected by public holidays, weather conditions, courier delays, security issues, or other circumstances beyond our control.

Order Processing

Orders are usually processed within 1–2 working days after confirmation.

Orders placed on weekends or public holidays may be processed on the next working day.

Customers must provide a correct name, complete address, city, phone number, and any necessary delivery instructions.

Naseem Collection will not be responsible for delivery delays or failed deliveries caused by incorrect or incomplete customer information.

Cash on Delivery

Cash on Delivery is available for eligible orders within Pakistan.

Customers must keep the exact payment amount ready at the time of delivery.

The courier may not allow customers to open or use the parcel before payment unless the courier service provides an official open-parcel facility.

Repeated refusal of confirmed Cash on Delivery orders may result in future orders being accepted only through advance payment.

Advance Payment

Advance payment may be required for:

  • Customized or personalized products

  • High-value orders

  • Bulk orders

  • Orders from remote locations

  • Customers with previous refused or cancelled Cash on Delivery orders

  • Products specifically marked as advance-payment items

Advance payments can be made through the payment methods provided by Naseem Collection, including bank transfer, mobile wallet, or another approved method.

Customers must send valid payment confirmation after completing the payment.

Orders will be processed only after the payment has been successfully verified.

Shipping Charges

Shipping charges will be displayed during checkout or communicated before order confirmation.

Additional delivery charges may apply to remote areas, oversized parcels, heavy packages, or special delivery requests.

Shipping charges may be non-refundable unless the order is cancelled by Naseem Collection or the wrong product is delivered due to our error.

Order Confirmation

Cash on Delivery orders may be confirmed through a phone call, WhatsApp message, SMS, or email.

Naseem Collection reserves the right to cancel an order if:

  • The customer cannot be reached for confirmation

  • The delivery information is incomplete or incorrect

  • The product is unavailable

  • Payment verification fails

  • Fraudulent or suspicious activity is detected

Failed Delivery

If delivery fails because the customer is unavailable, refuses the parcel, provides an incorrect address, or does not respond to the courier, additional shipping charges may apply for resending the order.

For advance-paid orders, reshipping charges may need to be paid before the parcel is dispatched again.

Damaged, Incorrect, or Missing Products

Customers should inspect the parcel immediately after delivery.

Any damaged, incorrect, defective, or missing product must be reported within 48 hours of delivery with:

  • Order number

  • Clear photographs

  • Parcel-opening video

  • Product photographs

  • Courier label photograph

Claims without sufficient evidence may not be accepted.

Returns and Refunds

Return requests must be submitted within 7 days of delivery, subject to our Return and Refund Policy.

No complaint, claim, exchange, return, or refund request will be entertained after 14 days from the delivery date.

Contact Information

For shipping, payment, or order-related questions, contact:

Store Name: Naseem Collection
Phone/WhatsApp: 03703931121